Returns & Exchanges

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit or replacement/exchange of product. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within (14) days of the purchase date. All returned items must be in new and unused condition, with original packaging. Shipping charges are non-refundable. (Exception: defective or mis-shipped merchandise will be replaces or fully refunded).

 

RETURN PROCESS

To return an item, please email customer service at support@altfore.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your receipt or proof of purchase and the return form provided, and mail your return to the following address:

ALTFORE COSMETICS
Attn: Returns
RMA#:
23315 Preserve Glen Cir. Spring, TX 77389

 

REFUNDS

Once we receive your item, we will inspect the condition of your item and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

EXCEPTIONS

For defective or damage products, please contact us at the customer service below to arrange a refund or exchange.

 

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

QUESTIONS

If you have any questions concerning your return, please contact us by email at
support@altfore.com